National Grid
(Agency)
Provides electric and gas services to New York State customers.
Eligibility: No restrictions
Application Process: Call National Grid Customer Service at 1-800-642-4272 for a referral to a Consumer Advocate
Required Documentation: No documentation initially required
Fees: None
New York State
Contact
Customer Service: 800-642-4272 (24 Hours / 7 Days - Report a Gas Emergency and Report/Check an Outage)
Payment Arrangements: 800-443-1837
Email: ConsumerAdvocatesUNY@nationalgrid.com
Website: www.nationalgridus.com
300 Erie Boulevard West
Syracuse NY 13202
Hours
Monday - Friday, 8 AM - 5 PM
Staff
Mary Beth Basha
Senior Consumer Advocate
marybeth.basha@nationalgrid.com
John Pettigrew
CEO
800-642-4272
Disabilities Access
Fully Accessible
