New York State Public Service Commission
(Agency)
Eligibility: Individuals in need of assistance regarding their utility billing and rates
Application Process: Call for information and services
Required Documentation: All forms available online
Fees: None
New York State
Contact
Gas, Electric Shutoff Hotline: 800-342-3355
Commission Case/Initiative/Proceeding Comment Line: 800-335-2120
Gas, Electric, Phone & Cable TV Complaints: 800-342-3377
Energy Service Company Competition Complaints: 888-697-7728
Fax: 518-474-9842
TTY: 800-662-1220
Business Line: 518-474-7080
Email: web.questions@dps.ny.gov
Website: www.dps.ny.gov
3 Empire State Plaza
Albany NY 12223
Hours
Shut-off hotline: Monday - Friday, 8:30 AM - 4:45 PM
Staff
James Denn
Director of Public Affairs
james.denn@dps.ny.gov
518-474-7080
Michelle Phillips
Secretary to the Commission
michelle.phillips@dps.ny.gov
518-474-4520
Disabilities Access
Fully Accessible
