New York State Thruway Authority
(Agency)
Eligibility: Individuals traveling the Interstate 90 including Interstate 87, Interstate 95, Interstate 287
Application Process: Call for information and services
Required Documentation: None
Fees: Varies; call for information
New York State
Contact
Thruway Road Conditions: 800-847-8929 (800-THRUWAY)
Toll Bill Questions and Information: 844-826-8400
E-ZPass Questions and Information: 800-333-8655 (For Passenger Vehicles)
Report Potholes: 800-768-4653 (800-POTHOLE)
TTY: 711
Toll-Free: 800-842-2233 Thruway Emergencies (accidents, disabled vehicles, police emergencies)
Business Line: 518-436-2700 (Administrative Offices)
Website: www.thruway.ny.gov/index.shtml
200 Southern Boulevard
Albany NY 12201
Mailing Address:
PO Box 189
Albany NY 12201
Hours
Administrative hours: Monday - Friday, 9 AM - 5 PM
Thruway operational 24 Hours / 7 Days
E-ZPass Customer Service: Monday - Friday, 7 AM - 7 PM
Saturday, 8 AM - 12 Noon
Staff
Frank G. Hoare
Acting Executive Director
518-436-2700
Disabilities Access
Not applicable; services provided off-site
